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Shipping Policy:
- Order Processing: We strive to process and ship all orders within 1-2 business days, excluding weekends and holidays.
- Shipping Methods: We offer reliable shipping methods to ensure your order reaches you promptly. Our shipping options include standard shipping and expedited shipping for faster delivery.
- Shipping Rates: Shipping rates are calculated based on the weight and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase.
- Delivery Time: Delivery times may vary depending on your location and the shipping method selected. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your package.
- International Shipping: We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
- Damaged or Lost Packages: In the rare event that your package is damaged or lost during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
Return Policy:
At Natraj Foods, we strive to provide our customers with high-quality food and beverage products. We understand that there may be times when you need to return or exchange a product. To ensure a smooth and hassle-free return process, please review our return policy below:
1. Eligibility for Returns and Exchanges:
– You may request a return or exchange for food and beverage products within 3 days of receiving your order.
– To be eligible for a return or exchange, the product must be in its original condition, unopened, and in its original packaging.
2. How to Initiate a Return or Exchange:
– To request a return or exchange, please contact our customer support team at info@natrajfoods.in
– Please provide your order number, a description of the item you wish to return or exchange, and the reason for the return.
3. Approval and Return Authorization:
– Our customer support team will review your request and, if eligible, issue a return authorization.
– A return authorization is required for all returns and exchanges. Do not send items back without this authorization.
4. Packaging and Shipping:
– When returning a product, ensure it is securely packaged to prevent damage during transit.
– You are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
5. Refund or Exchange:
– Upon receiving and inspecting the returned item, we will process your request within 3 business days.
– You may choose between a refund to your original payment method or an exchange for a product of equal value.
6. Damaged or Defective Items:
– If you receive a damaged or defective food or beverage product, please contact our customer support team immediately.
– We will arrange for a return, exchange, or refund at no cost to you.
7. Non-Returnable Items:
– Some food and beverage products are non-returnable, including items that have been opened or consumed, perishable goods, and items past their expiration date.
8. Cancellation of Orders:
– If you wish to cancel an order, please contact our customer support team as soon as possible. Cancellations can only be processed before the order is shipped.
NOTE:
Natraj Foods reserves the right to modify or update this return policy at any time. It is recommended to review the policy periodically for any changes.
We are committed to ensuring your satisfaction with our products. If you have any questions or concerns about our return policy, please feel free to contact our customer support team. We appreciate your support and thank you for choosing Natraj Foods.